Frequently Asked Questions

Please read our FAQ before sending us a message.

The modules contain strong rare earth magnets, to enable you to lift the whole desk set by the lid. The easiest way to open the lid or a module is to shift it sideways.

The cost of shipping within the EU and to the UK and Switzerland is included in the sales price.

Your order is manufactured especially for you. This is why it will take up to 5 working days before we ship your order. Unfortunately, Wappled has very limited influence on the delivery time of the shipping company.

We regret if our products do not meet your expectations. If so, you can return your product to us within 14 days. Please send us an email, so we can contact you regarding your return. Note that customized articles, e.g., with your text and/or image inlaid in the lid, can’t be returned. Also check our terms and conditions.

Currently you can pay on our website with Maestro, ApplePay, Mastercard, Visa and iDeal. Other payment options may be included in the future.

Your invoice is sent by email as an appendix with your shipping confirmation.

Wappled only uses sustainable hardwoods grown within Europe. Examples are oak, beech, cherry, walnut, maple etc.. This ensures that nature can restore itself, and our children and grandchildren can also enjoy these wonderful products of nature. Using European hardwoods will also reduce transportation distance, and ~ cost. Non-domestic hardwoods are often beautiful in color and texture. We only use these woods if we can re-use them. This means that the wood will have had a previous use in a different product, like for example a door, table top or beam. When we can buy a batch of re-usable non-domestic hardwood, we will label our products as a “special”. So, keep an eye on our website.

Wood is a product from nature. As a result, every article is unique. After manufacturing, your article is finished with natural tung-oil and beeswax. With normal use, small scratches will show on your product. That adds patina and character. If you polish your product with a soft and lint-free cloth, the warm shine of your article will return.

Send us an email